Privacy Policy

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Effective Date: 10th June 2026

Home of Strength ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are

Home of Strength is a fitness and physiotherapy business located in Tamworth, New South Wales, offering:

• Group fitness classes
• Personal training
• Physiotherapy services
• Mums & Bubs programs
• Children's fitness programs
• Crèche services
• Community events and workshops

2. Information We Collect

We may collect personal information including:

Personal Details

• Name
• Email address
• Phone number
• Residential address
• Date of birth
• Emergency contact details

Health Information

Where relevant to fitness training, physiotherapy, rehabilitation, or exercise programming, we may collect:

• Medical history
• Injury information
• Health assessments
• Physical activity information
• Treatment notes
• Health practitioner referrals

Health information is considered sensitive information and will only be collected with your consent or where otherwise permitted by law.

Children's Information

Where children participate in our programs or crèche services, we may collect:

• Child's name
• Age or date of birth
• Medical or allergy information
• Emergency contact information
• Parent or guardian details

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Website usage statistics

3. How We Collect Information

We may collect information when you:

• Complete an enquiry form
• Register for classes or programs
• Purchase memberships or services
• Book physiotherapy appointments
• Subscribe to newsletters or updates
• Contact us by phone, email, or social media
• Participate in surveys, competitions, or events
• Visit and interact with our website

4. Why We Collect Your Information

We collect personal information to:

• Provide fitness, training, and physiotherapy services
• Create and manage memberships
• Schedule appointments and classes
• Develop personalised training programs
• Assess suitability for exercise participation
• Monitor health and safety requirements
• Process payments
• Respond to enquiries
• Send service updates and communications
• Improve our services and website
• Comply with legal and regulatory obligations

5. Marketing Communications

With your consent, we may send you information about:

• New programs and classes
• Events and workshops
• Promotions and special offers
• Business updates

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

6. Disclosure of Personal Information

We may disclose your information to:

• Employees, trainers, and physiotherapists involved in your care
• Service providers who assist us in operating our business
• Payment processing providers
• Website hosting and technology providers
• Professional advisers such as accountants and lawyers
• Government agencies or regulators where required by law

We do not sell, rent, or trade your personal information to third parties.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Secure digital systems
• Password-protected databases
• Restricted staff access
• Secure cloud storage providers
• Regular security monitoring

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve website performance
• Understand visitor behaviour
• Monitor website traffic
• Enhance user experience

You can manage cookie preferences through your browser settings.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To make a request, contact us using the details below.

10. Retention of Information

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

Health records may be retained for periods required by applicable health and medical record legislation.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy, wish to access your information, or make a privacy complaint, please contact:

Home of Strength
108–109 Kable Avenue
Tamworth NSW 2340
Phone: 0428 636 329
Email: homeofstrengthtamworth@gmail.com
Website: https://www.homeofstrength.com.au

14. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve your concerns.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992